Horrible Training, No Systems - Senior Account Manager eGain Employee Review

2.0
30 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Direct manager and team are nice and relatively welcoming.

Cons

- Hiring at breakneck speed into a team that doesn't have adequate prospecting tools, data management, or sequencing capabilities. - They use outlook and MSD - Training is possibly the dullest and least interactive training I've ever had to tolerate - Everyone in their internal training and team meetings sounds like a monotone voice from the dead - No one seems enthusiastic to be here, especially in the training videos - The CEO is horrendously wrong about competitive intel - The product looks like I'm trying to boot internet explorer in windows 98, and the user experience is just as bad. They may have the capabilities, but this software is fragmented garbage

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eGain Response
3y
Hi there - thank you for sharing this feedback. I am saddened to hear that you have had a poor experience working here. We would love to learn more about some of the challenges you are having so that we can partner and work to bridge these gaps. I will encourage you to please reach out to your HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.

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3.0
23 Jun 2026
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CEO approval
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Pros

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Cons

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