Outdated technologies and incompetent atmosphere - Software Engineer- PSO (Fresher) eGain Employee Review

2.0
22 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Work-life balance is good in patches of the year when there is not much work. The Rotation(UK, Germany and US) policy for the services and consulting departments might be lucrative for freshers. There are a few good people to work with but that is dicey given the level of bureaucracy. Team sizes are growing thereby giving some good managerial opportunities for people who want to take that path in their career.

Cons

Rotation has no meaning for experienced professionals. Sometimes the nights tend to stretch long and one might need to take calls at contemptible times of the day. All this pain for absolutely nothing since there are no acts from the higher management to incentivise hard work. Bad Appraisals. No growth within the firm. Promotions with no hike in salary just mean more work and similar pay. Routine work since the kind of problems handled are more or less the same in every project. Over all it is a very bad place to work if you are very young. A decent place if you are looking to settle for a low-paying rote job where you can excel by just turning up on time.

Explore other reviews about eGain

1.0
1 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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