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      Horrible Place to Work - Retention Specialist cxLoyalty Employee Review

      1.0
      13 Jan 2016
      Retention specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      This company manipulates customers into paying them, between $11.99 & 199.99 Monthly or annually, by offering you a free credit report and siging you up for their useless products in the fine print.

      Cons

      The company then expects you to make 3 attempts to retain these disgruntled customers before they hang up on you. If you do not meet their OUTLANDISH quota, you will be terminated. The management is realky rude to the low performing employees.

      Explore other reviews about cxLoyalty

      5.0
      25 Nov 2024
      It project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      nice co-workers, great leaders, good pay

      Cons

      nothing I can think of. Unfortunately it was acquired by JPMC in 2020

      3.0
      17 Dec 2025
      Help desk
      Recommend
      CEO approval
      Business outlook

      Pros

      It was actually in 2018 when I started right before COVID. Call center. Customers call in to trade their credit card Rewards into travel-flights, cars, hotels. Management was easy to talk to. Fun environment. Fun lil luncheons. Easy after awhile. Worked OT & won a Chromebook

      Cons

      Oh a point attendance system, did quality meetings with stats. A lot of time felt like I was a number & only brought up negatives during coaching. Some people get motivated by strengths.

      1
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