Does cxLoyalty pay their employees well?

According to anonymously submitted Glassdoor reviews, cxLoyalty employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at cxLoyalty. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at cxLoyalty?

44% of cxLoyalty employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated cxLoyalty 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at cxLoyalty?

Travel Consultant (33) , Customer Service Representative (18) , Travel Agent (18) , Manager (17) , Director (16) , Help Desk (11) , Travel Specialist (11) , Travel Advisor (9) , Vice President (9) , Customer Service (7) , Team Leader (7) , Technical Specialist (7) , Retention Specialist (5) , Team Lead (5) , Account Manager (4)

What are the pros of working at cxLoyalty according to real employee reviews?

"The people are great and I have met many who want to see others succeed." ((in 69 reviews)); "Good Benefits and packages." ((in 47 reviews)); "Good pay Easy to do" ((in 38 reviews)); "Vacation and time off." ((in 13 reviews)); "Negotiated a good salary" ((in 10 reviews))

What are the cons of working at cxLoyalty according to real employee reviews?

"They have frequent layoffs although they will hold meetings and tell people to their faces they are not getting ready to lay anyone off." ((in 28 reviews)); "If you survive you will have double work and in most cases no training in how to do it." ((in 19 reviews)); "Upper management completely disconnected from their hourly employees." ((in 17 reviews)); "Leadership of Accounts Receivable & Accounts Payable groups is Incompetent, Rotten to the core and Looks out only for themselves at the expense of both Departments, for which they have little regard." ((in 15 reviews)); "Hopeless senior management." ((in 15 reviews))

What are employees saying about cxLoyalty redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about cxLoyalty redundancy and their outlook for job security at cxLoyalty in 2026.

cxLoyalty Reviews

3.2

44% would recommend to a friend

(614 total reviews)

Todd Siegel

46% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (614 reviews)

cxLoyalty has an employee rating of 3.2 out of 5 stars, based on 614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The cxLoyalty employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

614 reviews

1.0

9 May 2018

Incompetent Exec Team- Nightmarish Company

Business executive

Recommend

CEO approval

Business outlook

Pros

It's a gig? None.

Cons

If I could give this place less than one star I would. I worked at their Stamford HQ for about three years and they were the worst work and career years of my life. The CFO and CEO are arrogant, incompetent idiots who are intolerant of anyone else's opinion but their own. They don't care one bit about their employees or having a good company culture. The rest of the exec team just falls in line and keeps their mouths shut so not to incur their wrath. The company has serious baggage, numerous settlements with the Consumer Finance Protection Board for ripping off consumers and deceptive business practices and the business model for the company is dying and has no future which is reflected in their ever-shrinking financial results. Additionally, the company has such a bad reputation both nationally and locally that finding a job when you leave is a serous challenge, this place is where careers go to die. STAY AWAY from this company, it's a miserable place headed by a CFO and CEO who are not good people. Trust me.

1.0

29 Jan 2018

A terrible, loathsome place

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Sometimes there was free food, but it was tainted with having to silently consume it in front of the managers joylessly.

Cons

Terrible atmosphere, no phones, management does not care for employees

1.0

17 Feb 2016

Dying Company with Semi-Annual Layoffs

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The functional level employees are dedicated and hard working despite knowing they could be laid off any day. The benefits package is decent overall; offering insurance, 401k, and plenty of time off. Also, if you do get laid off typically there is a decent severance package.

Cons

People are actually happy to be laid off, because it is better than working here. If you survive you will have double work and in most cases no training in how to do it. Business is dwindling and former partners will not come anywhere near Affinion due to the numerous lawsuits and settlements against Affinion or the partners (Google Affinion Settlements) Mid level managers are complete waste of money, but often are protected by upper management. Many have been at the company for 7+ years and provide no value other than micromanaging and passing off your ideas as their own. Sr. Management has no vision or long term for the company. They have chosen to cut costs and consolidate to save their paychecks instead of innovate their business processes to create a long term plan. If you want a clearer picture read through the SEC filings yourself on the investors section of the Affinion website or do a recent search for Affinion SEC filings.

Viewing 1 - 3 of 614 Reviews

cxLoyalty

cxLoyalty Reviews

Company ratings over time

Reviews by job title

Incompetent Exec Team- Nightmarish Company

A terrible, loathsome place

Dying Company with Semi-Annual Layoffs

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