Amazing Understanding - Customer Experience Specialist Zip Co Employee Review

4.0
11 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Zip has so many amazing people that want to genuinely help you grow and succeed in your career choices. That’s something that I appreciate in a workplace.

Cons

Unrealistic KPI expectations and in my opinion there are a lot of things that can be improved to make the CX team’s job a lot easier.

Explore other reviews about Zip Co

5.0
27 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not only does Zip do a great job at foster culture in a remote environment, but they also provide a great competitive comp package

Cons

None that I can think of at the moment.

5.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

They live their company values and the culture at Zip is felt from day 1 and even during the interview process. Everyone knows there are high expectations but they also know it is a team effort, and human centered approach to management, leadership, and getting things done. The benefits are great (health insurance covered at 100%) and the pay is on par with the market. They reward your hard work and are flexible for parents and life outside of work. It is also a very diverse group of people in both leadership and throughout the company which gives Zip a competitive edge.

Cons

It is a lot of work so you do have to manage your time and capacity well in order to succeed here.

See reviews by: Helpful|Rating|Date|All