Telemarkers - Inside Sales Consultant Zillow Employee Review

1.0
7 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Candy Walls and Tillamook cheese

Cons

You're a telemarketer. A very stressed out telemarketer.

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Zillow Response
12y
Thank you for your review, though it did bum me out. Yes, our sales people (and all employees) have headsets for their phones. And yes if you are in sales, you spend most of the day on the phone. But on the other hand, we sort of tell you that up front when we interview you, so that shouldn't be much of a surprise. On a more serious note, the job in inside sales changes dramatically after the first few months. Once you get a book of business and you have a few dozen or a few hundred successful clients, the job gets MUCH easier and more interesting. At that point you are more of an internet marketing consultant to a group of great real estate agents than a "telemarketer" as you said. We almost never lose a salesperson who has been with Zillow for more than a year and who is in the top half of the sales team ranking. In fact, I'm not sure if we've ever lost someone that meets that description. Anyway, I'm sorry that this job wasn't right for you, and I hope you find something that is a better fit.

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Cons

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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