Burnout is rampant during WFH - Rental Sales Associate Zillow Employee Review

3.0
21 Apr 2020
Recommend
CEO approval
Business outlook

Pros

Zillow has been a a great company to work for and from am executive level they are handling the COVID-19 crisis the best that they can. They are keeping employees updated and informed.

Cons

First and foremost management doesn't trust employees while they are working from home. The constant check ins, daily reports and hours of meetings a day make it impossible to get your job completed. Second of all, there is obviously a fear that we are not going to hit our revenue for the quarter and the pressure is intense. They want us in meetings all day but also to push as hard as possible to be doing our most. This is causing a horrible work from home experience. I feel like management is forgetting that we are having to work in uncharted territory and are expecting business as usual. I don't have time to eat let alone to get up and stretch. I'm so stressed I can't function when I'm not working and I'm having burnout. We are working our hardest and doing the best we can.

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Zillow Response
6y
Thank you for review - teams are working hard to adapt to this environment and there will be bumps. We take all feedback seriously and will follow-up. If you would like to connect directly please reach out to me at dans@zillowgroup.com . With our commitment to extend WFH we will continue to improve and will need your input to do so.

Explore other reviews about Zillow

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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