A great culture that went downhill, fast. - Customer Service Zapier Employee Review

The interviews were low-stress, and it really seemed like everyone I interviewed with wanted me to succeed. Onboarding was no different. There was a lot of great documentation, and everyone wanted to help in any way possible to make the transition a smooth one.

The only "con" I can think of is that there is a TON to read. That also means that there is a ton of reference material so not terrible.

- Great colleagues, with very few exceptions. - Flexible hours. - Modern tech stack.

- In my opinion, leadership decisions often created organizational challenges. - During a CNN interview, the CNN host asked the CEO to explain an answer he gave 'in layman's terms' and I don't think I've ever appreciated an interview follow-up question as much as I appreciated that one (check out 'Zapier CNN' on YouTube). I took Spanish in HS and when I hear people actually speaking it, I catch some of it but not all of it. That's often how I felt when listening to the CEO speak or when I read his company-wide messages. - From my POV, has a 'throw everything at the wall and see what sticks' approach. - CEO seems to think power users are reflective of all users. - In my opinion, CEO responses to challenging questions from employees felt dismissive. I can't say I sensed much humility. - There is a push to "build" with AI that felt oppressive to me. I use AI frequently but I think Zapier has taken it to another level. It would have been tolerable had I seen an effort to tie the "building and shipping" to business results. Maybe that effort was happening but if it was I was not aware of it. I was certainly aware of the AI push. Maybe it was just me but I started to get a 'resistance is futile' vibe.