Want a high base salary job and absolutely no help? - Outside Sales Representative Xylem Employee Review

2.0
24 Feb 2023
Recommend
CEO approval
Business outlook

Pros

-Company Truck -Laptop -Cell Phone -Ability to work from home as needed

Cons

-Sales software (Salesforce) isn’t user friendly, nor does it work for a rental company that just happens to do sales -The branch manager at my location might as well have been non existent -Your inside team will mess up almost all of your contracts -Inside team will also make you do everything; for example, call all your vendors to get your pricing, do your own PO’s, schedule your service personnel, etc. -Branch manager and Inside team (again my location specifically) wouldn’t answer your emails in a reasonable time leading to customers getting frustrated and pissed off. -You are constantly told to pick up your phone and call people to get help, but you couldn’t even get them on the phone cause they’re other “meetings”. Bad enough you can’t get them to respond to an email, now you can’t get them on the phone. -You’re sales # goals are going to astronomical and when you ask for them to explain how they got to that # the answer you’ll get is “well I can’t ask so and so to do more than they should” instead of being given an honest answer. -The above bullet leads to this, don’t expect your Regional Sales Manager to know your territory or your business. The company has these guys spread so thin that they have 100 million other things to do and YOU are not a top priority. I could go on and on with how bad this company is in such disarray. It’s a shame because when I started it was such easy times. This corporate mentality now is losing this company business left and right, and when OSR’s explain the issues they see you get shunned or ignored.

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Xylem Response
3y
Thank you for sharing your views on your experience with Xylem. We certainly understand that that there are opportunities for improvement in any organization. As part of our efforts, we are dedicated to ensuring that every team and Xylem employee has the resources required to be successful. Your feedback will help to improve Xylem for current and future employees.

Explore other reviews about Xylem

5.0
6 Jun 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Nice managers, supportive, kind environment

Cons

None really, would recommend for internship

2.0
25 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay, unlimited PTO, and the occasional free lunch when leadership is in town. There are also volunteer activities available if you want to get involved.

Cons

Only 12 paid holidays, and Veterans Day and MLK Day aren’t included. Expectations shift constantly, creating rework, wasted effort, and frequent overtime that leads to burnout. The environment is highly political, with a small group gatekeeping information, unclear ownership, and perception often outweighing results. The business is volatile, with heavy, frequent restructures and ongoing headcount cuts. Technology and systems are outdated, processes aren’t documented, and training/onboarding is weak. The culture leans toward a boys’ club, and it’s easy to feel sidelined or disrespected—so you’ll need a thick skin. Decisions are driven by short‑term goals, and the future often feels uncertain.

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