Walmart: The Money Eating Machine - Customer Service Manager (CSM) Walmart Employee Review

3.0
29 Jul 2010
Recommend
CEO approval
Business outlook

Pros

- Love my coworkers. - I get paid. - I have a position which allows me to move around all day long. - Time off requests have never been rejected. - They have a great safety team!

Cons

- The store is extremely disorganized. - As an hourly supervisor, communication with management is terrible. We ask them for help and they give none, then blame us for not communicating with them. (When we tried to.) - The schedules are extremely messed up. There are never enough people scheduled for the front end coverage I need. - Management is grumpy and plays favorites. They support being "team players" but they themselves do not live up to that rule. - Typical retail schedule, especially in a 24 hour store - expect to have an insane schedule. - Training is based on "CBLS" - Computer Based Learning Modules. Then they give you someone to train with for a few hours (sometimes) before they leave you to your own devices, confused and alone. When I was hired on I had to search for someone to help me on the floor because I had no idea what my job was. - The customers never seem happy or satisfied. - No follow up with management. - The hard workers get everything shoved onto their plates while the slackers continue to slack. - They advertise that there are many opportunities to go for other positions within the store. When you actually attempt to go for these positions, they fill them instead with new hires and tell you they forgot about you. - You start at low pay and you don't receive a raise until your first year eval or until you get a promotion. - Benefits are ridiculously expensive.

Explore other reviews about Walmart

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Job is easy straightforward and fun

Cons

Neverending work to be done might be unappealing to some

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Walmart Response
14h
We are very thankful to you for taking time to share your Walmart experiences and insights.
5.0
2 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Advancement opportunities, great at developing skills, great place to learn a skill and grow your resume, or grow with the company.

Cons

Understaffing issues negatively affects all parts of their business. However, Walmart has increased their minimum hourly rate with hopes to attract more committed employees, and retain better employees.

347
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Walmart Response
4y
Thank you so very much for this review and advice. We value this and will be sharing with our leadership teams.
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