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      USAA

      Engaged employer

      USAA reviews

      Great benefits, but sales are emphasized at the expense of what is best for the member - Anonymous employee USAA Employee Review

      4.0
      19 May 2011
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      great benefits, very nice facilities, top management is ethical and interested.

      Cons

      The shift to a sales culture has gone too far. Members complain about constantly feeling pressured to buy something. Too many of upper level management postions are filled with people focused on hitting sales targets the mission and the focus of the firm is becoming more about salesmanship than stewardship.

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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