USAA is a great insurance company that dabbles in mortgages. - Senior Loan Counselor USAA Employee Review

4.0
27 Sept 2008
Recommend
CEO approval
Business outlook

Pros

Extremely good benefits 401k match dollar for dollar up to 8% Pension Plan Christmas bonus (usually 1 bi-weekly pay check) state of the art on campus gyms

Cons

pay is not great for loan officers should be base plus bonus/commission but they (sr mgmt) say they are scared it would reduce quality of work. no real career path as loan officers, so career training/progression my you manager does not exists USAA does loans but is really a mortgage broker since they sell loans to GMAC, PHH, or US BANK so really restricted on types of loans they can do 18 month time in position, so your stuck in the Real Estate dept till then unless they need you somewhere else Too many section managers, that know very little about mortgages and have just been with the company forever so they got promoted

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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