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      Culture is slowly eroding, feels like the ship is sinking - Infrastructure Engineer USAA Employee Review

      3.0
      28 Jan 2022
      Infrastructure engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Despite benefit cuts, the benefits are overall still quite good. - Extremely generous PTO and 401k matching - Great job stability. Never felt like I was at risk of being laid off. - Incredibly financially stable company. - Great work/life balance (HIGHLY team-dependent)

      Cons

      - Benefit cuts - Senior execs are completely tone deaf - Extremely political - The "pension" is a farce. It's a savings account that loses money to inflation. - The technology is easily 15 years behind. There's plenty of focus on modernization, but the company moves so slowly that by the time they get "modernized," they're already years behind.

      Explore other reviews about USAA

      5.0
      7 Apr 2026
      Licensed insurance producer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Insurance and Underwriting Training, great work environment, Decent starting pay.

      Cons

      Not enough sales training, I was not confident for the first couple of months, You're taking inbound sales calls which I liked but its not for everyone.

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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