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      USAA

      Engaged employer

      USAA reviews

      Great company for customers. Stressful for employees. - Customer Service Representative USAA Employee Review

      3.0
      8 Nov 2012
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits, good hours, pay is competitve for the area.

      Cons

      stressful work environment. Company pretends to care about employees. Middle management has too much power over immediate subordinates. Had to sign a statement that employees would not sue the company.

      Explore other reviews about USAA

      5.0
      26 Jun 2026
      Manager, contact center
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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