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      USAA

      Engaged employer

      USAA reviews

      Good place to work - Senior Specialist USAA Employee Review

      5.0
      28 Jun 2012
      Senior specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The company really cares about their employees Bonuses Benefits/compensation Chance to progress

      Cons

      The "mission" brainwashing- I love the fact that they do have a mission and that they are passionate about it but sometimes it is forced so strongly that its almost bordering religion. Also, micromanagement for service reps.

      Explore other reviews about USAA

      5.0
      26 Jun 2026
      Manager, contact center
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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