Pros
401K 8% match is the only reason I stayed with the company for 9 years
Cons
New Member Solutions (Former Employee), Phoenix, AZ – December 21, 2016 I worked for USAA for 9 years in the New Member Solutions Department at the Phoenix AZ office. Imagine being required to sell checking and savings accounts, credit cards, loans, CD's, warranty programs, auto insurance, home insurance, renters insurance, valuable property insurance, and umbrella insurance on every call and still get paid as much as a simple insurance agent! Oh and god help you if forget to mention every one of those products while on a call! The poor members would be on the phone for over an hour when all they wanted is a simple auto quote. If this sounds like fun then this is the job for you! At first it was a company that was strictly for active duty military and it was an amazing company to work for. Nobody that works their now except for a few managers can tell you that because all of the employees that were around during that time all got fired or fed up and left after 2010! In 2010 USAA decided to open the eligibility to veterans, (the public), retirees as well as the active duty military while closing two of the four call center locations and laying off a ton of employees.The company went from 4 million members to 12 million members and it became a call center sweat shop! You would think with that kind of membership expansion it would have been easy to advance but you would be wrong. You have to hire new employees to advance! They did hire but it was from India and a ton of sub par contractors (no benefits). They pay an annual bonus in March but that is just a way to hold part of your paycheck hostage till the end of the year and they would terminate as many employees as possible just before the bonus! They changed our managers almost every year as well as the performance requirements so you always were playing catchup with the new boss and the new performance requirements. One second you could have been a (rockstar) and the next you were wondering when they would let you go. But boy oh boy they sure do love the fact that they have a 8% match on their 401K and the annual bonus. They remind you every chance they get!!! This is in fact a different kind of company because they push to make sure that the rating agencies give them the highest marks and they attach the employee annual bonus to the employee gallop pole survey to make sure that the employees give high marks for employee satisfaction!!!! This is the secret to the high ratings! If you are thinking of a different department they are all the same! If you are looking for a twenty year career you should look somewhere else! But above all else whatever you do if you do get a job with this company DO NOT TAKE ANY BANK PRODUCTS. If you have a financial hardship they will not care if you cannot pay your debts and fire you in a second!