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      USAA

      Engaged employer

      USAA reviews

      Sales and Service - Insurance Professional USAA Employee Review

      3.0
      6 Nov 2025
      Insurance professional
      Recommend
      CEO approval
      Business outlook

      Pros

      - Decent pay - Friendly co-workers

      Cons

      - Be prepared for call after call - Ensuring member satisfaction on every single call is hard at times - metrics goals not really realistic

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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