Stressful environment and underpaid/undervalued - Engagement Coordinator True Employee Review

1.0
3 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Most colleagues I worked with were nice and fun to work with, but it’s losing that culture slightly as it grows as newer people don’t care about making the effort getting to know others so much.

Cons

Long hours expected just to keep up with clients demands in a stressful, fast paced, chaotic work environment. They big up their ‘platform’ when systems are not in place to project manage efficiently, (spreadsheet tracking is a main way of doing this!) People don’t value time off with the pressure to still feel ‘connected’ and check slacks etc. this contributes to very high expectations in the work culture. Role responsibilities vary with each team you work with so this adds variety but also is not fair amongst teams. Operations staff are not valued in a similar way to rest of search team. Bonus potential was cut whilst workload increased, constantly getting added to other colleagues projects mid way through, due to many members of the team leaving the company, and I still see people leaving regularly today. High turnover and a lot going to competitors as true underpay their staff significantly. A number of colleagues were laid off and management try to cover this as performance issues when that’s not the case, they want to look financially stable in a downturn when they’re struggling and sadly that’s seeing some of the longest serving members team being cut with little notice as a result. This was not communicated transparently which increases the distrust feeling towards management. Small performance issues were given such a great emphasis instead of the encouraging the great work being done in a stretched and stressed environment. People in operations particularly are not given the incentive to want to stay. Salary did not increase at all over the time I was there, I was given more responsibilities and told I was lucky to have a job in the uncertain environment. I know other colleagues were given pay rises (though very small) and hired in on a lot more money than myself for very similar experience level. This decreased my chance of promotion. They easily hire in at more senior levels, particularly partners, lots of partner hiring has occurred with lack of operations staff to keep up. For people starting out in search it’s not the worst place to work with some fun colleagues and opportunity to learn but it’s not a place I’d recommend for operations staff and people wanting to progress career and feel valued.

Explore other reviews about True

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Opportunity for growth in this company

Cons

There is no work life balance

4.0
1 Dec 2025
Recommend
CEO approval
Business outlook

Pros

True has been a great place to be, and I've enjoyed working here. I have no doubt they'll surpass the SHREK firms in the not-so-distant future. The people here are A+. If the broader platform play comes together cohesively, the company will see huge successes from that

Cons

There is certainly a lot that, despite being 14 years old, they're still figuring out. Upper management is truly phenomenal both professionally and personally, but they are disconnected from the search work happening on the ground and the broader market dynamics. True takes on too much work, and capacity is always a problem. Commissions and splits are lower than the market average, and I feel nickel-and-dimed every time a new contract comes in.

2
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