Position becoming unfulfilling - IT Management Thryv Employee Review

1.0
18 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Great team, flexible work, good pay

Cons

I came from the YP side. We took ownership of problems and projects and put in the effort to see them to completion. Working with the Dex managers and project managers is very demoralizing. They don't take any ownership of issues and it appears that they are depending on someone else (that doesn't exist) to take ownership of projects. Yellowpages.com has 99% uptime whereas superpages and dexknows are down all the time but it seems like nobody cares. The former YP employees took pride in their work and took it personally when outages occur. It is very demoralizing since the lack of concern or ownership will probably cause the reduction in quality for former YP systems.

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Thryv Response
7y
One should definitely take pride in the job that they do. We have a very hardworking and determined team here at DexYP, both former YP and Dex Media employees. alike. The voice of the employee is important to us and we appreciate you sharing yours.

Explore other reviews about Thryv

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great Company To Work for.

Cons

I don't see any issues with this company.

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Thryv Response
1mo
Thank you for sharing your long‑term experience. We truly appreciate the positive feedback and your many years of contribution, and we value hearing perspectives from those who have been part of the company’s journey over time.
2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Working remote is good; rare nowadays. Accrued PTO, no “unlimited PTO” BS. Good tuition benefits. Good product-market offering (marketing/CRM for small businesses) even against stiff competition. Middle management is strong -- very friendly and helpful.

Cons

Below-market salary. Only 2 weeks of paid parental leave. Layoffs every quarter. Poor health insurance. Keap merger still struggling years later. Everyone is drinking the kool-aid on agents and vibe-coding, but they aren’t *really* building anything for our customers — the ones we’re supposed to be working for. Too many people talking too much and "winning the argument" through talking very quickly and a liberal use of buzzwords. No one is actually cooperating together to launch concrete products (actual value) for our users. Finally, HR lacks honesty and authenticity — it’s all just fake smiles and well-produced cult-like videos, even more so than a typical HR department.

4
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Thryv Response
1mo
Thank you for taking the time to share this feedback. We genuinely appreciate hearing from current employees — even when the message is hard to read. We're glad the flexibility of remote work, your benefits, and the strength of our product resonate with you. We also hear the frustration around compensation, benefits gaps, and the pace of change as we continue to evolve as a company. These are not small things, and we don't take them lightly. We know that navigating significant transformation — including how we're integrating AI into our work — creates real uncertainty. Our goal is to make sure that evolution is grounded in what actually delivers value to our customers, and we recognize we don't always get that balance right. We'd encourage you to share your perspective directly through your manager or any of our internal feedback channels. Every voice matters in shaping where we go from here.
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