1.0
16 Jul 2024
Current employee, more than 10 years
Recommend
CEO approval
Business outlook
Pros
A few years ago, the company prioritized both customers and frontline agents, creating a supportive and growth-oriented environment. It was previously known as a safe place to work, with clear paths for career advancement.
Cons
Corporate greed x100. The focus has shifted from employee and customer satisfaction to maximizing profits at any cost. They started laying off employees to replace them with offshore agents, reducing job security for current employees. Employees are being forced into Voluntary Separation Programs (VSPs) under the guise of voluntary exits, leaving them with no real choice. The environment is now fraught with anxiety, with employees fearing that any mysterious meeting could signal their termination.