Don’t Apply! - Account Manager TELUS Employee Review

1.0
5 Dec 2025
Recommend
CEO approval
Business outlook

Pros

• Generous mental health benefits — which is convenient, because they clearly know you’ll need them after working here. • A crash course in adulthood. You’ll quickly learn your mental health is far more valuable than the salary they offer. • You will technically have a job.

Cons

• Mass layoffs like seasonal traditions. End of Jan/early Feb, then June–July, then again Sept–Oct. If you enjoy suspense, this is thrilling. • No real review process. No structure, no development, no feedback loop — nothing that resembles growth. • Micromanagement at Olympic level. If they could monitor your thoughts, they would. • Weekend pressure. Unpaid, of course. If you don’t work weekends, you get guilt-tripped. • 9–5 only in theory. Try leaving at 5 and suddenly you “don’t want to work here.” • Work-life balance does not exist. They make sure of it. • Taking your full lunch break gets questioned. Even though it’s policy. • Hybrid model? Only when your numbers are good. Otherwise: “See you at the office every day.” • Commission issues. Missing payments, confusing calculations, disputes that go nowhere. • No growth opportunities whatsoever. Your career will stay exactly where it started. • Managers promoted based on sales numbers, not leadership ability. Many have no idea how to train, guide, or support employees — but plenty of ego. • Uncomfortable flirting from some male managers, mind you, they’re married and have kids— extremely unprofessional and awkward to experience. • Gossip culture everywhere. Professionalism isn’t the standard; it’s the exception.

Explore other reviews about TELUS

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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