Take the Good, Prepare for the Bad - Operator TCOM Employee Review

3.0
8 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Pay, Mostly work with other operators who are decent people, smart, and hard-working. Sense of purpose if you believe in the mission set.

Cons

Management- Too much to say but here's the highlights: -Juggling too many projects at once leading to all of them being less than desirable outcomes. Operators catch the blame and repercussions. -I don’t want to say “lies”, but misinformation can be common. You sign a contract; they change the terms of the contract midway through. You sign a contract, but you are not a "contract" employee. You are given leave options, but when they get low on money those options go away. No paid federal holidays (just your regular pay). -As seen in other reviews, miscommunication. It is common for 3-4 different managers to push out conflicting information. When you bring it up to them, it still falls to you to contact each manager to figure out the "right" answer of the day is. If you need assistance from a manager, be prepared to hound them for answers and help, they aren't good at calling or emailing you back in a timely manner or completing your requests in the timeline they told you they would. (*See Juggling too many projects above). - General sense of disregard from Mgmt. It's no mystery, in the contracting game, there's no loyalty to the company because the company may lose the contract etc. It is often when companies de-prioritize the workers who fulfill the contracts that the lack of loyalty turns its head. I have yet to see a company lose people, even during bad times, when it looks out for its employees rather than mistreat them. Out of all that, I can say honestly, I am still grateful to have this job. I just wish management would realign their priorities and support the workers who perform the bulk of the work for your programs. Without us, there is no contract.

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TCOM Response
2y
Thank you for taking the time to provide this review. We appreciate and value feedback from our employees and will be sure to share your views with the Leadership Team. As our company continues to grow, we are focused on employee engagement and providing realistic expectations to ensure everyone at TCOM feels prepared and successful both now and in the future. We are taking measures to provide everyone at TCOM with a forum so their voice can be heard at any time and we are implementing quarterly meetings with all employees in order to communicate expectations and provide updates about the company. We hope the steps that we have taken will increase our engagement not only with our employees but with our customers and partners as well.

Explore other reviews about TCOM

5.0
22 Feb 2025
Recommend
CEO approval
Business outlook

Pros

If you’re looking for a company with experienced personnel and strong leadership, Tcom is the place to be! The team here is highly skilled, and management ensures a great working environment. Proud to be part of such a professional organization!

Cons

Requires travel and operates on a contract basis.

3.0
1 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Quality people, fast paced, development potential

Cons

Work depends on contracts causing uncertainty and boom or bust mentality.

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