Objectively, culture is one of the better ones but... - Anonymous employee Swapcard Employee Review

Dear sender, we thank you for taking the time to share your feedback with us. We are sorry to learn about your experience. Our culture is based on values of humanity, resilience, curiosity, and open-mindedness. Our colleagues know the importance of maintaining a positive and honest environment, where all pieces of feedback are appreciated. As you mentioned in your review, we indeed have recently faced business challenges. Swapcard being a self-funded company, it allows us the freedom for innovation, flexibility, and independence. However, we recognize that significant market shifts led us to face challenges, and that has, unfortunately, brought us to reevaluate our organization so we could navigate these tough business times. We are dedicated to fostering an exceptional work environment for our employees through a meticulous approach both for recruitment and internal promotion. Our commitment involves prioritizing candidates' competencies —both internal and external — via unbiased and rational selection processes, ensuring a great working experience with our management and leadership team. We genuinely appreciate you taking the time to share this feedback. Constructive criticism like this one is incredibly valuable for us — it's how we learn more about our team and grow as a whole. Your insights are instrumental in helping us continually improve. Best regards, The Swapcard Team