Great Company - Head of Order Management Smiths Detection Employee Review

Constant opportunity to get merit increases, based on effort.

Low manning and too many types of equipment to master.

Salaries and benefits are great. The company purpose and products in the threat detection industry is also inspiring.

The leadership team is all relatively new to the industry and there is an underlying contentious feeling. It is extremely difficult to get things done through all the red tape and there is significant apprehension in the approval process from leadership. Leadership rules with an iron fist, employees walk on eggshells and the president is inaccessible and operates with a closed door. A huge turnover has occurred under the new president and without an operating system to capture historical knowledge, the information walks out with the employees who leave the organization creating a crater and ultimately a burden for existing employees and significant difficulty in onboarding for new employees. Very much a "sink or swim/ figure it out" on boarding process with little to no knowledge transfer or training. There is also significant deflection and blaming when it comes to decision making. Requests from management for the same information input into various different formats creating redundancy and time spent on non-value add tasks is a normal part of everyday. Business reviews typically require multiple meetings to gain approval to move forward on simple tasks, contract reviews for awards are 30+ days and every task is micro-managed creating delays and customer frustration.