Expect to do a lot of unpaid overtime!! - Anonymous employee Smiggle Employee Review

1.0
15 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Staff discount and interacting products. If you’re in college and need stationary it’s wonderful! You also get to play with the products as a selling mechanism

Cons

Where do I begin.... The amount of theft I’ve witnessed, and the shop blames you! Not the lack of cameras or security beepers....it’s YOUR fault for not dazzling the thief with our promotions, a basket and a go of a fidget spinner! You lone trade for a good bit if you’re management, so if you get really busy there’s no way of stopping said theft. I’ve experienced an entire staff turnover due to the 4hr contracts. Staff are underpraised and harshly criticised in a very condescending way as the company values a ‘nice approach.’ You are expected to change the shop around according to the VM brief which is normal practise, but you’re expected to come to work at 6am to perform these changes so they’re ready for opening. I find the job follows me home. I get a constant stream of texts about criticism of my work or the level of work I achieved. I regularly come in to shocking standards from management and I’m scrutinised for criticising also. The work hours are antisocial and long again for management (work 9, paid for 8). I hate being so negative. This job would suit someone who has no commitments in life, free time to commit to the job and wants a strict target based kpi job in retail. It doesn’t suit me at all!

Explore other reviews about Smiggle

4.0
6 Apr 2022
Recommend
CEO approval
Business outlook

Pros

- Easy work - Co workers are great to work with - Management are great

Cons

- not much chance to grow within the company - not enough hours

3.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Friendly atmosphere, lot of importance to child friendly workplace health and safety.

Cons

Blind eye to specialised masters IT degrees and prior SCM work experience which some of their retail assistants have from their past. Too much store politics and favouritism. Unequal expectations from newer and older employees at same level. “Drop and serve customers first” rule doesn’t apply to older employees, only expected out of newer employees even if they are doing multiple tasks. Intimidating way of telling mistakes which were made unknowingly. Makes you dull for the rest of the shift. Some older employees say they are fixing the back room but are actually not, just taking breaks, leaving you alone on the shop floor.

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