Pros
The employees. This company is filled with hard working lower level employees who are being overworked, under payed, and treated as poorly as the corporate private equity team can manage.
Cons
Where to begin- Private equity owned company; the bottom line is all that matters, to the point that the quality of study execution is severely suffering. Relentless work, impossible standards. Nobody works a 40h work week, it physically isn't possible to meet minimum standards working 40h. The ActivTrak implementation two years ago fostered an environment of micromanagement, but the line managers are so busy that the PM teams work with little personal support, so it is the worst of both worlds. There is also a new email monitoring software, creating an even more intense Big Brother atmosphere. Because Signant doesn't want to take the time to properly train new hires, there is a company culture of endless calls to provide ad hoc explanations. 5-6 hours per day on calls are the norm, and the 8h's of actual work tasks have to be completed around (and in the evenings after) this relentless call schedule. Endless changes in internal processes and forced AI implementation have decreased employee morale. These endless changes are making completing our tasks slower and more laborious. It is clear to the employees that Signant is trying to push us out in favor of AI as fast as possible. Because quality is severely waning, the PM teams have to handle the brunt of the client frustration. Higher ups have made it clear they do not care, and expect us to constantly manage this (justified) customer unhappiness. I highly recommend running from this company. It is clear that layoffs are coming with the relentless quarterly push for PM's to increase the revenue that has been dropping. The PM teams are the workhorses that keep every study afloat, but are treated antagonistically by the higher ups, as if we are the problem for shining light on issues, when in reality we are the reason the clients haven't left Signant yet. All this, and yet Signant significantly underpays in comparison to market rate from their competitors. Signant outsources US jobs to cheaper markets- I was told as a US PM, that I need to work harder than PM's in EU and South America because I am a more expensive employee. And I also get significantly less time off than my coworkers, meaning I am constantly having to pick up the slack even more when they have time off.