An anxiety-inducing job. - Customer Success Guru - Remote Shopify Employee Review

2.0
5 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Pros: -Immediate benefits -Benefits are great - from lifestyle spending to insurance coverage -Working from comfort of home -Paid vacation days

Cons

Cons: -Anxiety-inducing -Working overtime without pay -High-stress phone calls with merchants -Needed to always up sell -Not much room for growth into company - essentially stuck at Guru position

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5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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