Avoid - Customer Success Guru - Remote Shopify Employee Review

1.0
9 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Sure you get 3 weeks of vacation and perks like a house cleaner but it’s not worth it

Cons

100% complete isolation and you are 100% disposable to this company. This job drove me to a mental breakdown, not because the job is hard but because how toxic the culture is. When I got sick I was told that this huge company just couldn’t meet my psychiatrist dictated needs. I was forced to quit and then had to chase them down for owed pay. As a support staff member you are 100% disposable because everyone is clamouring for a position with this company.

Explore other reviews about Shopify

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
26 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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