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ServiceSource

Acquired by Concentrix

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Poor Leadership that simply cannot execute their own plan - Delivery Team Member ServiceSource Employee Review

2.0
22 Feb 2019
Recommend
CEO approval
Business outlook

Pros

1. Colleagues are helpful and fantastic to work with 2. Opportunities to move across team and build skills

Cons

1. Incompetent, clueless C-level leadership that just cannot make clear decisions. So you have a new vision, mission statement every year, new color, new logo etc, but the revenue stays the same - the company struggles to grow by even 1% , though it talks about GROW a lot in emails 2. Poor execution strategies, coming from middle management that is always fighting fire and handling escalations from frustrated customers 3. No transparency or communication on important people decisions - rampant favoritism, secret promotions, sudden layoffs, resulting in high employee (and customer) turnover.

Explore other reviews about ServiceSource

5.0
7 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Remote, flexible, good people and technical expwrience

Cons

Low pay, two managers, management changes and no internet reimbursement

3.0
20 Mar 2025
Recommend
CEO approval
Business outlook

Pros

If you don’t want to advance your career it’s a good place to be.

Cons

There are no raises for employees regardless of performance. There’s a high turnover with counselor and admin positions

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