ServiceSource Reviews

Before you get convinced by the all 5 star review, Read below on the realities and look at their share price for the last 3 years. SLSM and FLSM are there for show. They do not provide you with any strategies. Their job is to grill employees for results. They have no means or industry experts to turn things around. They over-promise to get customers to take up their services but when the results were poor, the SLSM and FLSM goes into hiding. They are also the first company I have seen, that pushed a Business Operations Analyst to take the heat from the customers when they came knocking to get answers for the poor performance. You will not get headhunted frequently by any top tech firms. If you know their business, they are usually the clean up crew. Top tech firms give them money, to do things that they do not want. Usually these are just license renewals work. Which is just order taking. If you happened to be in a sales or business development role, you will work with non lucrative cold accounts given to them by their clients. Every company have a core competencies, something that they are best in, these company's core competencies or rather key to success, lies in their ability to sell dreams and the people they hire to make sure those dreams come true. Basically, the sales folks, renewal folks and the business operations people are their key selling features. Not the management. So you have a chance to work with talented folks but you will be reporting to non-talented folks. Many of their customers (logos as they call them) are leaving them. Says a lot. They are desperately going out to get new logos into the companies. Says a lot. Their ex CEO, Chris Carrington, was the one who started the dream of ServiceSource being the next rocket ship where field sales and key accounts executive are going to extinct and inside sales will be the king of the world. The rocket ship might have run out of fuel prematurely as he left the company without much results to show, without explanation either. Leave it to your imagination.

Your every move is tracked. Meaning they can tell what program you are using and for how long. This was initially to help you improve. However now it's being used as a beating stick to say if you are productive or not. Newly introduced is that you have to do 2 hours of call time or make at least 30 calls a day. So the stress is high, motivation is low with the majority of employees and lost feeling of trust. They will use disciplinary to scare off people and set example. To set expectations, you will be unlikely to progress in your career. This do company new regulations and client requirements. Bonus wise, min requirement is now 80%, past used to be 50%, with unachievable targets. Most managers are from the UK and have no sense of culture differences. Lost in translation is a very common phrase here. Some managers will favour native people above others. Don't be fooled, new direction of the company is cold calling. Renewals will only be a small part of it all. You will have a basic salary, 16k, which is underpaid for the work that you'll need to do. Other companies will pay you at least 4K more a year for the same work. Benefits: 20 days holidays + 8 public holidays Private healthcare Stock share (dropping down in value every day)