Sales - disorganized - Anonymous employee ServiceRocket Employee Review

1.0
21 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Uh, you get free filtered water. A few cool people that make it worth coming to work.

Cons

Completely disorganized. It's like working for a startup company. Yet they have been in business over 15 years. Not a good place if you're coming from a big well known company that is streamlined and you can actually do your job. You'll be wearing many hats here in sales. You'll even be the receptionist answering phones all day.

Explore other reviews about ServiceRocket

5.0
28 Jul 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

Cons

As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

1
5.0
17 Oct 2024
Recommend
CEO approval
Business outlook

Pros

I've been working at SR about 2 years and have thoroughly enjoyed my time here. The company culture is incredibly supportive, and my colleagues are always willing to lend a helping hand.

Cons

I have no comments about cons, management has been great to me.

1
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