BEWARE before you apply - Customer Care Agent SelectQuote Employee Review

2.0
16 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great training , helpful management, very organized CRM , thorough onboarding pt

Cons

They lied about compensation, as well as the role being seasonal . If you apply to do AEP please know after AEP they routinely do lay offs

avatar
SelectQuote Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear you had a positive experience with the training, onboarding, and support from management. We’re sorry to learn that your expectations around compensation and the seasonal nature of the role were not aligned with your experience. We appreciate your perspective and will continue working to ensure transparency and clear communication throughout the hiring process.

Explore other reviews about SelectQuote

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Easy & smooth onboarding + fantastic training.

Cons

The hiring process is not immediate or quick however the time from initial interview to training was not more than a month.

avatar
SelectQuote Response
2mo
Thank you for sharing your feedback. We’re glad to hear you had a smooth onboarding experience and found the training to be helpful. We also appreciate your perspective on the hiring timeline, as feedback like this helps us continue to improve the candidate experience. Thank you for being part of SelectQuote.
3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Annual bonus based on employee and company performance

Cons

Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

See reviews by: Helpful|Rating|Date|All