Management is overworked and under-developed. - Management Select Portfolio Servicing Employee Review

Everyone is overworked, from SVP down to entry-level employees. The business model is to board more and more and more business, and outsource every possible ancillary task. This is intended to streamline processes and make onshore employees more valuable and knowledgeable by training them to handle the most complex processes. However, this model fails because supervisors and managers don't have time to train and develop onshore AND offshore teams in IN ADDITION to managing a completely unrealistic workload of high-exposure risk mitigation, constant policy changes, and process improvements. Executive management believes their management staff is performing below their pay grades. This is true in some cases due to the complete lack of feedback, communication, and development for their leadership team. In other cases, the competent, dedicated supervisors, managers, and directors are doing most of the work while their incompetent peers are held to no expectations to carry their own weight. Everyone. Is. Burnt. Out. The other reviews are exactly right: the environment is negative and management is moody, executives overreact and cause tidal waves of panic, favoritism is high but loyalty is low, appreciation is absolutely non-existant. Highly-regulated industry makes work challenging, add poor management and is work miserable.