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      Sedgwick

      Engaged employer

      Sedgwick reviews

      Pay can differ by client - Customer Service Representative (CSR) Sedgwick Employee Review

      2.0
      31 Aug 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      great company, as a whole, that is extremely inclusive. Most of the people are fun to work with.

      Cons

      You get team leads who have never done your job and don't know the half of what you deal with daily. You are told you are great at your job, but not good enough to get a raise. If you complain you will deal with retaliation. You will be told you can not take unpaid time off only to find out you can requested it, but it will most likely be denied for no reason! You have shift bids every 6 months and if you're not perfect you'll get horrible hours, and they wont care if you have another job, they'll tell you too bad they should be your number one priority.

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      1.0
      22 Jun 2026
      Leave of absence coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

      Cons

      -Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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