Gone down hill SCR Manager - Service Center Manager Sedgwick Employee Review

1.0
24 Feb 2018
Recommend
CEO approval
Business outlook

Pros

PTO (if there isn’t a “business need” as to why you can’t take it) diversity, benefits, some work from home opportunities

Cons

I was a manager and 11 years ago it was great. Today, depending on what account you’re on, it can be absolutely miserable. They will bend over backwards for the client at the expense of their employees. Impossible demands are made of the employees, definite favoritism, lack of real leadership. All talk no action. Managers ask employees for input, but then tell them nothing can be done to change things; this is a repetitive cycle. Management will not accept constructive criticism or feedback and if you give it you will have a target on your back. As a manager I was asked to basically lie to my employees multiple times and treat them like robots. I left because I did not want to be that kind of leader.

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1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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