Made insubstantial claims about the performance of their product in regard to preference and enhanced response time from law enforcement in the local market which the alarm coordinator with PPB denied. When confronted with this and other complaints about ethics management made excuses for their illegal behavior. They offered me a promotion which I turned down because of my concerns, they gave me a month to find another job which had a negative impact on my career. There are plenty of places to work. There is money to be made here if you are a real "go getter" but my advice is to do your homework and stick with what is already working. If you sell, sell to the best fit clients with outdoor systems and / or ask a lot of questions about how to make an air tight system that is easy to use (DMP piggy back with fobs) its a hard sell and expensive, but selling the right customers and getting referrals is the only way to build a book of business and really survive there. Ask a lot of good questions and don't drink the coolaide. In customer service, learn your systems and be fast and organized, its like drinking from a fire hose and there is a lot to do. Best wishes to applicants and the organization as well.