Decent money and benefits, but very high stress. - Collector I Sallie Mae Employee Review

3.0
22 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Benefits, bonuses, contests, plenty of overtime, great co-workers.

Cons

Dealing with pissed off customers, constantly being told to "get next call" even if you were still completing the previous call, goals being too high unless you willing to put in plenty of overtime, if you take vacation time, you will not hit your goal and if you don't hit your goal then you are in jeopardy of being fired, training needs to be better.

Explore other reviews about Sallie Mae

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

-It supports a very good work-life balance, and the workplace stays calm and composed. -The team is close-knit enough that it feels almost like an extended family.

Cons

-Compensation and increments could be improved. -AI usage and development should accelerate to meet industry demands.

4.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Sallie Mae is a company that truly appreciates hard work and recognizes employees for their contributions. They also understand the importance of family and are willing to work with employees when life circumstances require additional support. It is a place where dedication is valued and employees are treated with care and respect.

Cons

While Sallie Mae offers strong recognition programs, benefits, and support for employees and their families, like any organization there are opportunities to continue improving communication, employee feedback channels, and consistency in the employee experience. Overall, the company demonstrates a commitment to listening to employee feedback and making improvements over time.

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