Worst Place I have worked - Special Service Representative Safelite AutoGlass Employee Review

1.0
11 Sept 2024
Recommend
CEO approval
Business outlook

Pros

You get to work from home

Cons

They have ZERO flexibility with their employees. I asked to leave 5 minutes early one day and they said that is considered "shift abandonment" and I would get a final notice of employment. They take no responsibility for THEIR systems malfunctioning. They always think it's your ISP and never their issue even though it is. Then when you reach out to IT, you have to call off for the rest of the day to call your ISP and you get in trouble for that too. If you request a day off, it's more than likely to get denied even if you ask for no pay that day. They want you to check your adherence throughout the day and you have to be on the phones 93% of the day and if not, you get in trouble. People call in to just get a quote for a windshield in cash and you get in trouble if you don't schedule them. Also, you get scheduled lunches and breaks and 1 minute late is late. If you are late going to break or lunch then you have to submit a time edit to your job coach to approve so you will still be in adherence. If you like being trapped in your own home for 8 hours a day and like to be watched like a hawk then this is for you.

Explore other reviews about Safelite AutoGlass

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
4d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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