Customer Service Representative - Anonymous employee Safelite AutoGlass Employee Review

3.0
2 Nov 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Management is great at the Hiawatha location and they really cared about employees as a person. Also, they have a lot of opportunities for people to get raises, even in your 90 days! They promote inside the company, and not based on seniority which is nice.

Cons

Like any phone job, people can be rude. Also, you are taking insurance claims, sometimes, that can mean a person has died I do not recommend this job for highly emotional or empathetic people. Supervisorso seemed to be stretched thin and it could sometimes be hard to get something taken care of right away because even though they're all great people, they seem to have a million things to do.

Explore other reviews about Safelite AutoGlass

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
2w
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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Safelite AutoGlass Response
1d
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
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