Don’t work here if your trying to Grow - Bilingual Customer Representative Safelite AutoGlass Employee Review

1.0
2 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Haven’t had the best experience as a Hispanic/Latino

Cons

The company only offers a 5% merit increase per year and lacks opportunities for growth. During training, I had a bad experience with trainers who seemed threatened and attempted to belittle me. They also expect bilingual reps to translate scripts word for word, despite being a billion-dollar company that undervalues bilingual speakers. On top of everything, there’s pressure to sell expensive wipers costing almost $60. When I first signed up, they also mentioned that everyone would have opportunities for overtime, but I never got the chance to sign up for it and seems there’s also favouring on who gets it.

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Safelite AutoGlass Response
2y
Thank you for taking the time to provide feedback. We strive to create an environment where all associates feel valued and respected. If you have additional information, please email PeopleDirect@safelite.com.

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5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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