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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Quit after first day of training - Customer Service Representative Safelite AutoGlass Employee Review

      1.0
      6 Sept 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic interview process and communication leading up to the training.

      Cons

      Policies regarding what counts as tardy and absent are too strict and make it easy to keep employees in states of "probation" justifying preventing advancement (IMO). Instructors demand you stay on video when they themselves do not stay of video. Require use of wired headsets only while using wireless headsets themselves.

      avatar
      Safelite AutoGlass Response
      2y
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for representatives to grow their careers, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      19 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good starting pay and training program

      Cons

      Customers aren’t always nice and like to hang up on you

      avatar
      Safelite AutoGlass Response
      1w
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      2.0
      28 Jun 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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