Boring, stressful - Customer Service Representative Safelite AutoGlass Employee Review

2.0
11 Feb 2013
Recommend
CEO approval
Business outlook

Pros

They pay $12 an hour. Some of the job coaches are great.

Cons

It's a call center. Restricted internet access means your only means of entertainment is reading the news. Too much red tape and restrictions (if you're a minute late from break it is a tardy). You must read the same scripting verbatim 50 times a day. Very easy to develop habits that are frowned upon.

Explore other reviews about Safelite AutoGlass

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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