Overworked, underpaid. - Technician Safelite AutoGlass Employee Review

2.0
15 Apr 2012
Recommend
CEO approval
Business outlook

Pros

-on the road all day with nobody looking over your shoulder -get to take home your van -they give you most of the tools you need (but.... you're responsible for them!) -get to enjoy a nice day in the warm months -if you like cars, you get to work on them everyday -you meet lots of people from all backgrounds -never in one spot all day -no two days are the same

Cons

-wages are laughable; independent glass shops pay almost double with half the stress/BS!! -job scheduling is ridiculous and inconsistent -late afternoon add-ons!!! -not uncommon to have hour-long drives between jobs -gotten too "corporate" -they'll fire one person for doing an unsafe install, but look the other way if a senior tech does it -only way to make a good living is to do "x" number of jobs, which sometimes isn't realistic -required to clock a lunch....but never have time to actually take one -corporate stresses it isn't about the numbers..... but..... they constantly judge you by your numbers (which isn't necessarily accurate) -freeze your ass off in the winter months and drive in all weather -end up doing jobs in bad neighborhoods -your bonus depends on surveys with only "9's or 10's"... get anything less, and it screws up your tech score -you're gonna be working Xmas Eve, Easter weekend, and New Year's Eve unless you put in for them early

Explore other reviews about Safelite AutoGlass

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Weekly pay, great benefits, flexibility

Cons

Customers were very rude when they don’t get their way.

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Safelite AutoGlass Response
1mo
Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home Training throughout

Cons

Micromanagement If we get pulled into a meeting it usually comes with some sort of write up, even if doing well and good KPI , they consistently will find a reason for issues with performance. Feeling stuck, if you have even 1 negative performance review you cannot move to full time or request a role change within the company.

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