Bad company - stay away - Customer Service Representative II Safelite AutoGlass Employee Review

2.0
24 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Money, OT and extra hours, Some coworkers are good.

Cons

Being written up easily, bad management, tardies, turnover is high, customers can be verbally abusive on the phone, all women led management. No way to check for tardies and extremely hard to avoid. Training had a lot of material crammed in a short amount of time - not very healthy. No respect for honest employees unfortunately. Long term employees also voiced frustration with management. Getting written up easily makes you not qualify for bonuses etc. Supervisors can be a hit or a miss. Unemployment benefits are ridiculously contested by employer. HR person on floor has limited authority. I'd stay away from the employer. They don't respect illnesses and transport issues (not very frequent ones). Unfortunately not very people powered as they claim. They just want you to take call after call. Stress can be high as well.

Explore other reviews about Safelite AutoGlass

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Making bank bro. Driving Range Rovers

Cons

There are none. Best place ever

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Safelite AutoGlass Response
4d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home Training throughout

Cons

Micromanagement If we get pulled into a meeting it usually comes with some sort of write up, even if doing well and good KPI , they consistently will find a reason for issues with performance. Feeling stuck, if you have even 1 negative performance review you cannot move to full time or request a role change within the company.

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