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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Meh - Customer Service Representative Safelite AutoGlass Employee Review

      1.0
      10 Feb 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Training/Trainers were fun but definitely didn’t go over all you needed to know before being thrown on the phones.

      Cons

      You use two systems. One is older and being replaced by the newer one. The training is all focused on the newer one and once you get on the phones most calls require the old one which you were not even trained on really. I’m already looking for another job. Definitely the most strict job I’ve had in regards to attendance. A one minute tardy counts the same as calling in for an entire shift. Like what?!

      avatar
      Safelite AutoGlass Response
      4mo
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for associates to grow their careers, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      20 Jun 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Making bank bro. Driving Range Rovers

      Cons

      There are none. Best place ever

      avatar
      Safelite AutoGlass Response
      2d
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      4.0
      23 Jun 2026
      Ssr - support services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Training throughout

      Cons

      Micromanagement If we get pulled into a meeting it usually comes with some sort of write up, even if doing well and good KPI , they consistently will find a reason for issues with performance. Feeling stuck, if you have even 1 negative performance review you cannot move to full time or request a role change within the company.

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