Apply at your own risk - Manager SWORD GROUP Employee Review

Thank you for taking the time to share your experience to date with Sword UK. We’re genuinely sorry to hear that your time as a Sword colleague to date has not met your expectations, and we appreciate your honesty in highlighting areas where you feel we can improve. At Sword UK, we are committed to creating a workplace culture that reflects our core values of accountability, simplicity, transparency, community and adaptability. We understand that high workloads and pressure can impact wellbeing, and we are actively working to ensure our teams feel supported, heard, and empowered in their roles. We acknowledge your concerns around training, appraisals, and career development. These are areas we take seriously, and we continue to invest in structured learning programmes, leadership development, and performance management processes to ensure they are meaningful and effective. We are also reviewing how we deliver appraisals to ensure quality and consistency across the business. Our HR team would welcome any direct feedback you might have on how you feel we could improve this process. Regarding your comments on benefits and retention, we are constantly evaluating our employee offering to remain competitive and fair. While we recognise there is always room for improvement, we are committed to building a sustainable and supportive environment where people can thrive. We appreciate your advice to management and agree that strong leadership is essential. Our leadership teams are focused on delivering value to our customers while also investing in our people, and your feedback helps us reflect on how we can do better. Our internal colleague feedback programme, “Sword Lens” is an initiative we have invested in and designed to capture exactly this type of honest and valuable feedback. Thank you again for your contribution to Sword UK. We wish you continued success in your career and hope you’ll see positive changes ahead.