Biased Company With Terrible Management - Server SUGARFISH Employee Review

-Decent starting pay, but you work for every penny. -No tips. Instead they use a "bonus" system where 30% of your paycheck can be taken away at manager's discretion. -EXTREMELY biased when promoting. They will tell you they promote based on "Positive Attitude", but really it's entirely manager's discretion. If they do not like you, they will abuse you. -Terrible hours for employees. They carefully planned the hours to overwork you. Management will not hesitate to ask you to cover or take on extra shifts when convenient for them. If you refuse, good luck getting promoted. -Don't expect to get any days off outside of your schedule. You have to trade your free days with someone else who is willing and get it approved by the manager. If you are get sick, or can't come in for any reason, the managers will hate you, because that means they have to cover your position. They don't hire extra bodies, only what they need. If you don't come in, you lose your "bonus". -50% of the customers will be entitled and mainly connected to the upper management, so they will treat you like trash too. You are expected to suck it up and be "guest orientated". The owner, Lele, will abuse you in the open without care, because if you speak up, he will gladly fire you. Owner and management mentality is "everyone is replaceable". I was trying to explain the specials we had available to his table, but Lele wanted to save the good items for himself/profit, so when he heard me tell his table that we had albacore belly available, he grabbed my arm extremely hard in his way to tell me to shut up. The pay will not be worth the stress you will go through, but if you are really desperate for a job, you can experience the culture for yourself.