Great work colleques, but but un-competent management and anti-social working hours - Customer Protection Associate Remitly Employee Review

2.0
2 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Great team ethos; demanding, every day is a challenge. Culture and diversity events which was neat.

Cons

Anti-social working hours, every two weeks a new work rota, working weekends, and evening shifts, and very early morning shifts. The management is too much focuses on time management called ''Aux'' if you are late more than 3 times you are put on report, even just by 1 minute. And than if you are working longer, you are not compensated, very hypocrite the least. Very high attrition rate, many staff are leaving due to constant new management rules.

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Remitly Response
3y
Dear Reviewer, Thank you for taking the time to share your feedback about your experience working at Remitly on Glassdoor. We appreciate your willingness to share both the pros and cons of working with us. We are glad to hear that you appreciate our team ethos and the culture and diversity events that we host. At Remitly, we are committed to creating a supportive and inclusive work environment that allows our employees to grow and develop both personally and professionally. We understand that the shift working hours and rotating work schedules can pose a challenge, as we continue to support our customers around the globe and grow at a rapid scale. We take our commitment to our employees' well-being seriously and are constantly looking for ways to improve our work schedules to minimize the impact on our employees' personal lives. Regarding your comments about management, we strive to maintain high standards of performance and professionalism, and we take our time management policies seriously. Thank you again for your feedback. We are committed to learning from it to ensure that Remitly is a great place to work for all of our employees. Best regards, Remitly Team

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5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

AI Native from first principles. Colleagues are strong and collaborative; this is the most consistent positive across teams. The mission is concrete: moving cross-border money for people supporting families. It informs prioritization and trade-offs. Scope and responsibility are available early to people who take them. Compensation and benefits are great. The company has a defined strategic direction under new CEO Sebastian Gunningham and is executing against it. Exciting time to be here.

Cons

Big org changes as the company reinvent, not for everyone.

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company started off to be great when I joined a few years back. Lots of hands on opportunities, some great people to work with. Benefits are good, people are valued and contributions are seen.

Cons

The company really started to go downhills in 2024 when there are constant leadership changes, mission changes, priorities changes and team orgs. Business Managers are starting to act like the "decision-maker" over pretty much all product and marketing decisions. We start to question if the direction we are focusing on is even right. Is it customer-centric still or is it more business-oriented. work life balance is bad stress is high people are no longer valued, heard or seen you know a company is going in a negative direction when you start to see tenured employees to leave, smart people to leave as well.

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