Cannot be trusted, lies during the hiring process - Customer Protection Associate Remitly Employee Review

1.0
20 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Good facilities; nice colleagues; not too much pressure.

Cons

No transparency; lies during the hiring process, promises a false schedule and changes it for a bad schedule/bad shifts after hiring, description/advertising of the job is also false, last minute changes are made with no notice, uses psychology to pretend they are delivering their promises and to pretend they are hearing the employees; promises career development, but only some people are allowed to apply internally (it is especially easy if you are a relative, or a boyfriend/girlfriend of someone there); people get depressed and disappointed after they start and find out they were caught in a trap.

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Remitly Response
3y
Dear Reviewer, Thank you for taking the time to share your experience with us. We appreciate your feedback and we take it very seriously. We are glad to hear that you enjoyed working with your colleagues and found our facilities to be good! We want to assure you that we do not make false promises or intentionally mislead our employees, since the schedule may change in order to support our customers and employees and hence the recruiting team is relying on the information which they have in regards to the current shifts/schedules. The contract also does mention that shift may be subject to change in the future (if this aligns better with supporting our customers), yet all such changes are communicated to employees in advance and shift changes are only made when absolutely necessary. We also take career development very seriously and believe that everyone should have equal opportunities to grow and advance within the company. We do not tolerate any preferential treatment towards relatives or partners of our employees. If you have specific concerns or examples of such behavior, we encourage you to reach out to HR. Thank you again for your feedback. We wish you all the best in your future endeavors. Best regards, Remitly Team

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