. Severe micromanagement - every movement is recorded - customer calls are always recorded, breaks are counted down to the second, with meetings you're expected to be on camera. . They have a management team who don't have experience in payroll, operational support or the software. . Extremely high turn over where knowledge and experience of others are lost. . Work load can be stressful as there's not enough staff. Can be political or toxic. Everyone is overworked! What's even more frustrating is they've known this for over 2 years and they haven't filled back all the roles and more employees are leaving! . Segregated departments where everyone is looking out for themselves. Unfortunately, other departments are also overloaded, struggling to keep up. . It's demoralising as it appears no one wants to be there. Everyday there is always someone counting down the minute until end of day or the weekend. I wouldn't blame the person left wanting to strangle the other team member who takes a leave day or two because they are left with the burden of a heavy workload! To top it off, the pay is average and their leave entitlements can only be taken outside their blackout period (Jan, Jul, Dec). Mind you, not for all but only employees in certain departments such as dealing with Payroll.